Verint Systems, Inc. Director, Product Management in Alpharetta, Georgia

Director, Product Management

Location US-GA-Alpharetta

Job ID 12730

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Overview of Job Function:

The Director, Product Management has responsibility for the overall product strategy relating to the Workforce Management (WFM). The WFM product forecasts workloads for multiple channels and manages employee work schedules.

The Director, Product Management will have responsibility for working with customers, partners, regional sales and services teams, engineering, marketing, and other product managers to ensure the WFM solution maintains its market leadership, meets customer feature/function and usability needs, and anticipates future technical and market changes. The role also requires the management of a small team of Product Managers who will support the management of the WFM Portfolio.

This role is vital to the success of the Verint Customer Engagement Solutions vision and is strongly cross-functional in nature, requiring strong working relationships with multiple teams. This will include market analysis, product planning and market delivery. This is a remote based position.

Principal Duties and Essential Responsibilities:

  • Direct the Product Management function for WFM portfolio by delivering market leading applications.

  • Define Product and Go to Market Strategies by utilizing data driven market analysis, that incorporates Analyst, Competitive, Customer and Technology considerations.

  • Execute Product and Market Strategies through product plans that include the creation of requirements documents, JAD and customer functional reviews.

  • Act as product owner as part of Agile development process, and help drive engineering, operations, marketing and sales readiness

  • Management of WFM Product Managers

Minimum Requirements:

  • Bachelor’s Degree in related field

  • Minimum 12+ years’ experience in Software Product Management including experience in product planning and development, product release and project management;

  • Minimum 8 years’ experience leadership of cross-functional, highly collaborative teams;

  • Solid knowledge of workforce management software and market

  • Proven experience building software product lines including consulting and market analysis;

  • Technical expertise and strong working knowledge of the sales, engineering and support processes;

  • Thorough knowledge of one or more of the markets supported by the WFM product: contact centers, back office operations, or branch banking;

  • Experience managing third party vendor relationships;

  • Strong interpersonal, communication and leadership skills;

  • Analytical/methodical approach to product development and readiness;

  • Strong business acumen essential;

  • Ability to travel up to 30%, including international travel

  • Successful completion of background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification;

  • Successful completion of credit check for travel related roles.

Preferred Requirements:

  • Experience with an enterprise software vendor;

  • Experience with Agile software development lifecycle methodology;

  • Self-motivated and highly effective in high-energy, customer-focused, deadline driven environment.

As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.