Verint Systems, Inc. Manager, Infrastructure Technology Asset Management in Alpharetta, Georgia

Manager, Infrastructure Technology Asset Management

Location US-GA-Alpharetta

Job ID 12968

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Overview of the role:

Manages the operations of the IT Asset Management and inventory systems. Manages the maintenance of records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software. Administers the IT equipment/software lifecycle to include requests, procurement, receiving, and securing and deployment activities. Minimizes organizational cost through product standardization and tracking. Maintain and manage supplier records, service level agreements, and software license information. Own the IT inventory system, asset database and track the life cycle of all assets. This role will eventually have a small team of direct reports.

Principal Duties and Essential Responsibilities:

  • Creating and maintaining controls in the process by which technology assets are requested, purchased and delivered to the end user.

  • Conduct routine inventory audits and perform timely resolution to audit exceptions.

  • Analysis and reconciliation of inventory, purchasing activity and end user delivery.

  • Develop and maintain internal IT purchasing procedures to ensure consistency in the process.

  • Maintaining product records in the ServiceNow Service Catalogue.

  • Ensures accuracy and efficient inventory levels to ensure timely end user delivery.

  • Tracks supplier compliance to negotiated terms and delivery dates.

  • Manage and tracks dispute resolution process with suppliers.

  • Investigates and suggests alternative supply sources to centralize the IT asset selections.

  • Improve and streamline purchasing processes, vendor interactions, inventory control systems, and end user delivery.

  • Provides various reports, including dashboards to measure inventory, process efficiencies and end user satisfaction.

  • Develops use cases and translates into technical design specs.

  • Collaborates with help desk and other IT areas to execute responsibilities and projects.

Minimum Requirements:

  • Bachelor's degree in IT or related field required or equivalent work experience.

  • A minimum of 6+ years in IT combined with IT Asset Management experience.

  • A minimum of 4 years of progressive management experience with 6+ years overall functional experience.

  • Proven experience with ServiceNow or equivalent tool.

  • Experience in vendor management, asset management, contract administration and negotiation in a technology environment.

  • Experience in allocating budget spend.

  • Knowledge of network infrastructure including basic hardware components of commercial networks (e.g. servers, SAN, routers, switches).

  • Experience delivering IT asset management service reports with industry best practice KPI’s.

  • Experience with Microsoft Office (Visio, Project, Excel, Word and PowerPoint).

  • Excellent interpersonal skills, as necessary to work effectively with staff at all levels.

  • Detail oriented.

Preferred Requirements:

  • Project management skills

  • IAITAM certifications (CHAMP, CSAM, CITAM)

As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.