Verint Systems, Inc. Renewal Business Manager in Alpharetta, Georgia
Renewal Business Manager
Job ID 12743
The Renewal Business Manager position is part of the CES Team focusing on annual contract renewals. This role oversees the renewal process and tracks defined metrics for the assigned Partner and direct customers while meeting customer retention and bookings targets, maintaining key relationships both internally and externally. This role will be based in Alpharetta GA.
Principal Duties and Essential Responsibilities
Protect and grow the renewal revenue by selling the value of maintenance, meeting targets while minimizing losses or reductions
Ensure quotes are sent at minimum 90 days in advance and work to secure all Renewals before current term expiration
Accurately track and forecast assigned region on a regular basis
Assist customers with any product discrepancies in their install base to include license reconciliations and audits.
Establish and maintain professional relationships internally and externally
Manage escalations, and be able to understand and effectively communicate company guidelines and procedures
Drive renewal revenue generation strategies
Track contract non-renewal including reasons for cancellation
Validate support entitlement for various departments when needed
Work closely with Sales on account strategies, any found issues or challenges, as well as keeping an AE aware if changes to an installed configuration are requested.
Work with various departments performing pre/post renewal tasks such as report reconciliation, purchase order requests, support agreement or other document creation, etc
6+ years’ experience in software renewal services or equivalent
3+ years’ of sales and negotiation skills
Ability to organize, prioritize activity and meet deadlines
Strong leadership and objection handling skills
Knowledge of the software industry and working with contracts
Strong proficiency in MS Office tools such as Word, Excel, Outlook and in using CRM applications. e.g. Salesforce
Very detail oriented with strong listening, analytical, and organizational skills with an emphasis on problem solving and decision making skills.
Proven ability to effectively communicate (both written and verbal) with internal and external customers
Excellent customer service skills and a strong passion for customer service
Ability to understand and apply contractual terms and conditions
Must be motivated and goal oriented
Successful completion of background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification;
Successful completion of credit check for travel related roles.
- Working knowledge of Oracle or ERP software products.
As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.