Verint Systems, Inc. Associate PMO Administrator in Inchinnan, United Kingdom

Job Title: Associate PMO Administrator

Location: UK-GB-Inchinnan

Job ID: 12956

Role Purpose

As an Associate PMO Administrator, you will be responsible for providing financial, analytical, and billing support to the Americas Professional Services team as a member of the Business Operations team. The Associate PMO Administrator will be responsible for a subset of the Americas business and manage a portfolio of financial and operational reports that target various internal stakeholders. The Associate PMO Administrator will be expected to develop and maintain relationships with internal customers and act as an internal point of contact for the aligned field team.

Areas of Involvement:

Sales Admin

  • Create and maintain project setup within internal systems. Systems to include:-

  • Financial Force – For T&E Reporting, Billing & Utilisation analysis

  • Schedule – to reserve timeslots for team members to carry out services work

  • Milestone tracking system – for project milestone tracking

  • To track all new Sales orders flowing through to the Professional Services organization to ensure that:-

  • Ensure that correct values have been assigned to services activities

  • Escalate variances from standard to Project Services Manager

  • Manage the Change Order process for a defined subset of the business including but not limited to: processing, quoting, and reporting.

  • Closing service project records out in our system of record (FinancialForce).

Project Work

  • Ensure that project files are maintained and kept up to date for all initiated projects. The project file is a combination of hard copy and electronic files.

Reporting

  • To produce regular reports from internal systems to cover:-

  • Utilization levels

  • Billings & Revenue

  • Project profitability

  • Assists in the day-to-day preparation of standardized reports utilizing web- based report systems and formatting data using Microsoft Excel. Must be very capable of creating Pivot Tables and using VLOOKUPS.

  • Perform ad hoc reporting for leadership.

Key Processes

  • Support and update of key documents and processes within the department including:-

  • Contractor spending file

  • Overtime/on call log

  • Handover to support log

  • SME Log

  • Continuously evaluate and drive process improvements.

  • Highlight operational performance issues and recommend remediating actions.

  • Validate, Manage, and oversee the confirmation of services process related to revenue recognition.

Administration

  • Provide support to Project Management team around administrative duties (as required)

  • Other ad-hoc administration based tasks to provide support to the Professional Services organization – including raising and tracking PRS’s, raising quotations for change control activities, etc.

  • Respond to internal customer requests across multiple mediums including email, telephone, public mailbox(s) and “skype Messenger”.

  • Generate PRS (purchase order requests) in Oracle; receive once approved and filled.

  • Support administrative activities related to our in house training center including catering coordination.

Skills & Experience

General

  • 0-2 years working experience performing in an Administration role

  • 0-2 years of reporting experience

  • Ability to follow process but to remain flexible in achieving project objectives

  • Excellent administration skills

  • Good planning, organizational and prioritization skills

  • Exposure to Financial Force and Salesforce systems would be a distinct advantage

  • Fluent in MS office applications, particularly Outlook, Excel & Powerpoint

Technical

Essential:

  • PowerPoint Presentation Design

  • Advanced knowledge of Excel

  • Strong written communication skills

Desirable:

  • Working knowledge of GAAP and financial statements

  • Degree in Finance or Business Administration

  • Salesforce experience

Personal

  • Must be self-motivated, hardworking and with a flexible can do attitude

  • Ability to communicate and interact at all levels.

  • Successful completion of a background screening process

Specific Qualifications & Accreditations

  • Bachelor’s Degree or equivalent experience.

If you are interested in applying for this job opportunity, please email your cover letter and Resume to EMEA.Recruitment@verint.com

Please be sure to note the job ID in which you are interested in applying.

Please note that that any offer of employment will be subject to providing satisfactory documentary proof of entitlement to work in the UK.

All applicants who meet the requirements advertised will be given fair and equal consideration, regardless of race, sex, colour, creed, nationality, ethnic origin, marital status, sexual orientation, religion, age or disability.

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