Verint Systems, Inc. CloudOps Engineer - Opinion Lab in Inchinnan, United Kingdom

Job Title: CloudOps Engineer - Opinion Lab

Location: UK-GB-Inchinnan

Job ID: 12748

Role: Cloud Operations Engineer

Department: Voice of Customer Solutions, CES Product House

Role Purpose

The Individual will be a part of the Cloud Operations Team focused on our Voice of Customer Business Unit. The team is responsible for maintaining 24 x 7 production environments hosted in US, EU, Canada and Australia. The team participates effectively in SaaS incident management processes, in maintaining product service-level agreements (SLA), and in delivering a high-level of systems and networking availability and redundancy.

In what areas will you perform?

Engineering Work

  • Facilitating proactive measures to ensure systems availability

  • Maintenance of production, DR, and UAT instances

  • Monitoring of production systems from availability/performance/stability point of view

  • Participate in incident management remediation, lead and work to resolve ongoing related issues/crisis.

  • Work closely with other peers, managers and team leaders in SaaS Operations/R&D/QA and other customer facing teams

  • Working closely with SaaS Security Operations to implement security standards, including vulnerability management

  • Work with the Compliance and Risk Management teams to determine applicable compliance requirements and work to ensure full compliance

  • Assist in the planning, designing, and implementation of new SaaS initiatives

  • Contribute to and maintain systems standards as they relate to configuration management, hardening, and security

  • Maintains data environment and monitors systems to ensure data integrity & availability

  • Handle and maintain the confidentiality, integrity, and availability of sensitive information

  • Keep a keen eye on expenses, and locating areas where cost savings are possible without affecting service delivery

  • Help maintain a clean, automated, up-to-date systems inventory

  • Develop concise, detailed documentation for new and existing environments

  • Build/maintain strong relationships with vendors (Software and cloud provider)

  • Leveraging key technical resources to architect scalable solutions, using industry best practice

Issue Escalation

  • Identify, highlight and if possible resolve issues - otherwise escalate issues to senior team members.

Stakeholder Relationships

  • Work with Product Management to understand requirements, and what benefits they give to the product

  • Ensure stakeholders understand feature design (at the necessary level of detail)

  • Identify and interact with stakeholders to make sure their needs are being met by the feature design

  • Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated

  • Ensure that feature design is right for deployment and sustainment, not only the right one for operations.

  • Maintain a dialogue with relevant stakeholders on the status, progress and future of features; loosely understand evolutionary paths

  • Help provide information to resolve disputes and make tradeoffs

Reporting

  • Report daily progress of your tasks to your manager.

  • Provide appropriate and regular communication to all relevant parties.

  • Provide regular updates about self-development and learning needs to mentor / line manager.

Skills & Experience

General

  • Strong attention to detail;

  • Exceptional troubleshooting skills;

  • Ability to work with multiple product teams;

  • Good time management skills; strong ability to self-manage;

  • Strong organizational and problem solving skills;

  • Excellent communication skills; demonstrated ability to explain complex technical issues to both technical and non-technical audiences; own a collaborative, partnership mentality;

Technical

Essential:

  • 5+ years’ experience in hosting and/or production data center operations;

  • Knowledge of various general Internet technologies, (e.g. HTTP, TCP/IP, Web Servers, Load balancing, databases, etc)

  • Strong scripting experience (for automation, tooling and tuning);

  • Proven ability to develop architectures that incorporate high availability, operations supportability and scalability is mission critical; an end-to-end perspective

  • Experience with DNS, IP and Certificate management

Desirable:

  • SQL administrative skills (MSSQL, MySQL and/or Postgres);

  • Elasticsearch administration skills;

  • Expertise with Software-as-a-Service (SaaS), User Interface (UI) and Mobile Architectures is highly desired; experience with Data and Globalization would be helpful

Personal

  • Excellent written and spoken communication skills;

  • Sense of teamwork and good interpersonal skills;

  • Successful completion of Verint background screening process

Specific Qualifications & Accreditations

  • Degree in Computer Science or equivalent experience

If you are interested in applying for this job opportunity, please email your cover letter and Resume to EMEA.Recruitment@verint.com

Please be sure to note the job ID in which you are interested in applying.

Please note that that any offer of employment will be subject to providing satisfactory documentary proof of entitlement to work in the UK.

All applicants who meet the requirements advertised will be given fair and equal consideration, regardless of race, sex, colour, creed, nationality, ethnic origin, marital status, sexual orientation, religion, age or disability.

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